I Love it!! They quote my favorite book!
""Parents have a tremendous opportunity to influence their kids' emotional intelligence by helping them learn self-soothing behaviors from infancy on." (John Gottman, professor of psychology, in his book, Raising an Emotionally Intelligent Child. p. 41)
When your child is upset or afraid, first soothe yourself. Take a deep breath. Think about their challenges. Then comfort them. Instead of lecturing them, let them know that they are heard and that their feelings matter. When children know their needs will be met when they are appropriately expressed, children will learn to handle small upsets in life on their own."